RENTAL PROGRAM · NORTH AMERICA· REAL INVENTORY · NO UPFRONT PAYMENT
SUPPORT · MON–FRI · 8A–6P PST·1·888·MODCO·RX/1.888.542.6620·info@modco.com

Damage
& Care.

Every Modco kit is built to last — and shared across many shows each year. Keeping them in great shape benefits everyone. Below is a straightforward breakdown of what we expect, and what happens when things go wrong.

We put a lot of work into keeping our kits show-ready. All we ask is that you do the same — no painting, drilling, cutting, or permanently modifying the frames or hardware in any way. Keep surfaces clean and return everything the way it arrived.

Every returned kit goes through an inspection by our team. If anything needs attention, we'll document it and send an invoice within 14 days of receiving the goods back.

Minor damage
Small repairs — cleaning adhesive residue, swapping out hook-and-loop tape, touching up surface scuffs — are handled by our team and billed at $120 per hour, in 15-minute increments.
Significant damage
When a component comes back in a condition that can't be put back into service, the renter is charged for that item at 30% below retail list price. This covers things like frame pieces with holes punched through them, bent or cracked structural parts, or anything that's been cut down or permanently altered.
Quick reference
Minor — hourly repair rate
  • Surface scuffs or finish marks
  • Tape or adhesive residue
  • Hook-and-loop tape worn out
  • Small dents fixable without replacement
Significant — replacement charge
  • Holes from screws, nails, or drills
  • Cracked or broken frame corners
  • Frames that have been cut or bent
  • Hardware that can't be reused
Overdue fee
Once a kit is past its return date, a fee of 2% of the rental total applies for every day it's overdue — with a daily maximum of $500.
Full kit required
A return isn't complete until every piece is back. If part of a kit comes back early, the whole order stays overdue until the remaining items arrive.
Return to origin
Everything needs to go back to the warehouse it came from. If pieces end up at a different location, the renter covers the cost of getting them to the right place — and the clock keeps running until they arrive.
Replacement cost
Anything not returned is billed at full retail price. After 10 business days with no return, an item is considered lost and invoiced automatically.
Searching for missing pieces
If you need extra time to track something down, just let us know. The overdue fee (2% of order, up to $500/day) keeps running while we wait, and the order stays open until everything is accounted for.
Shipping costs
Outbound and return freight is the renter's responsibility in all cases, unless we've put something different in writing. Those charges appear on your final invoice.
Return packaging
All kits ship in Modco cases and crates. Those need to come back with the kit — they're not included in the rental but are required for return. Any damaged or missing packaging is billed to the renter.
Have a specific situation?

Your account manager is always the fastest path to an answer. You can also reach our rentals team directly at info@modco.com — we're available Monday through Friday, 9 a.m. to 5 p.m. PST.